Question 1

How do I place an order?

Accepted Answer

To place an order, simply browse our website, find the product you need to buy our stock products then proceed to checkout. Or complete our Get a Quote form for custom products and follow the prompts to provide detailed specifications.

Question 2

How long does it take to receive my order?

Accepted Answer

Delivery times vary depending on the complexity of the custom order. Typically, orders are processed and shipped within 2 business days for stock products and 8 - 12 weeks for non-stock products. You will receive an estimated delivery date during the checkout process.

Question 3

Can I make changes to my order after it's been placed?

Accepted Answer

Yes, for custom products you will be contacted to begin the product design process. Once we start production we cannot guarantee that changes will be possible.

Question 4

What payment methods do you accept?

Accepted Answer

We accept major credit cards and other secure payment methods listed at checkout.

Question 5

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on your location and the size of your order. You will see the shipping charge before completing your purchase.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping. Please note that shipping times and rates may vary depending on the destination. International customers will be required to remit payment in CAD. 
USD pricing can be offered for larger orders.

Question 7

What is your return policy?

Accepted Answer

Due to the custom nature of our products, returns are only accepted in cases of defects or errors on our part. To initiate a return, contact our customer service team within 14 days of receiving your order, including photos and a description of the issue.

Question 8

How can I track my order?

Accepted Answer

Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the delivery status of your order.

Question 9

How can I contact customer support?

Accepted Answer

For any questions or concerns, you can reach our customer support team via email at design@wildyenterprises.com
Our support hours are 9am until 5pm MST.

FAQ

Frequently asked questions